Privacy and Refund Policy Summary

This page summarises how King’s Chip handles personal data and refunds. It reflects the provided research. It does not replace the full policy on the site.

Personal Data Collection and Use

The casino collects data to run accounts and meet legal duties. Specific categories and retention periods are not detailed in the research.

What Data May Be Collected

Typical items include account details, device data, and payment information. Exact lists are not provided, but examples may cover:

• Name, address, and date of birth.
  
• Login credentials and account preferences.
  
• Device identifiers, browser type, and session logs.
  
• Deposit and withdrawal records.
  

How Data May Be Used

Data supports account access, payments, verification, and customer service. It may also help detect fraud or enforce responsible gambling tools.

Examples of use

• Processing deposits and withdrawals.
  
• Confirming account ownership during ID checks.
  
• Providing bonus eligibility and promotional updates.
  
• Supporting dispute resolution and account recovery.
  

Data Sharing and Storage

The research does not specify storage locations or third-party processors. Data unavailable in provided documents.

Players should assume data may be shared with:

• Payment providers for transaction processing.
  
• Verification services for ID checks.
  
• Regulators when compliance reviews are required.
  

Note: For full details on storage and sharing, review the live Privacy Policy on the official site.

Refund Policy Overview

The research includes a detailed refund section. These rules attach to the Terms and Conditions.

No Refund After Play

No refund applies once deposits, including bonuses, have been played. After wagering starts, transactions are considered final.

Time Limits for Requests

Request a refund within 24 hours of the transaction. If you claim unauthorised access, the window extends to 30 days.

Identity Confirmation First

The casino may hold refunds until identity is confirmed to its satisfaction. Reviews check that payments will be honoured after reversal.

Failure to Provide ID

If notarised or certified ID is not provided within five days, no refund is made. The account is closed and remaining funds are forfeited.

Card Payments and Chargebacks

The policy allows card-based withdrawals to be processed as refunds.

Refunding Up to Deposit Total

Withdrawals up to the total amount deposited may be paid back as card refunds. This aligns payouts with the original purchase route.

Excess Amounts

Any amount above total deposits is paid via an alternative cashier method stated on the site.

Security Risk Transactions

If a purchase is deemed risky by processors or managers, it may be refunded and reported. Related authorities or parties can be notified under the policy.

Unsatisfied With the Service

You can request a refund of the account balance. Refunds are assessed under the rules in the research and the site’s Terms and Conditions.

Bonus Deduction Rule

Before refund, all bonuses and related winnings are deducted from the balance. Only remaining cash is considered.

Conditions for Approval

Refunds follow the 24-hour (or 30-day for alleged unauthorised access) window and require successful ID checks. Requests after these limits may be declined.

Communication Channel

Use official support routes for any refund request. Start with live chat or email the support address shown on the site and quote your username and transaction details.

Verification and Document Checks

The casino can require notarised or certified identification. These checks must be completed before any refund or reversal.

Purpose of Checks

Checks prevent misuse and confirm legal access to the service. They also verify payment method ownership and account details.

How to Submit

Send documents only through secure upload links provided by support. Do not post ID in open email unless specifically requested.

Non-Compliance Outcome

Missing documents within the set window can block refunds and close the account, with any remaining funds forfeited under the policy.

Player Rights and Requests

The research does not define formal privacy rights or contact forms. Refer to the live site policies for definitive guidance.

Access and Deletion

Data rights are not documented in the research. Data unavailable in provided documents. Check the site’s Privacy Policy for any request process.

Marketing Communications

Opt-in is mentioned at sign-up. Full email preferences are not detailed. You can adjust consent in your account or ask support to review your status.

Contact Point

Use the listed support email for privacy questions. Include your username and a short description of the request.

Security Measures

Payments run through secure web routes. Detailed controls are not listed in the research and may be updated on the site.

Device and Browser Hygiene

Keep your browser updated and avoid shared devices when possible. Clear cached data if forms fail to load.

Account Ownership

Use payment methods owned by you. Mismatched details can trigger checks or reversals until ownership is confirmed.

Incident Handling

The research does not describe breach procedures. Data unavailable in provided documents. Review the live policy pages for the latest information.

Policy Updates and Conflicts

The casino may change policies without prior notice. Always rely on the current versions published on the site.

Priority of Terms

If conflicts arise, the general Terms and Conditions apply. Promotion pages and summaries defer to the full terms.

Player Responsibility

Review the latest version on the site before you play. Check timestamps on policy pages and promo cards.

Region Limits

Access and rules may vary by country. Local regulations can restrict features or availability.

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